Website health
5 signs your website needs looking after
Old content, broken forms or awkward mobile pages? Check five signs your website needs care, with UK monthly plans from £30 and no rebuild required.
Your website needs looking after if visitors find old information, cannot contact you, see the wrong prices or struggle to use it on their phones. A neglected site does not automatically need replacing. If your existing Squarespace, Shopify or other website still suits your business, focused updates and regular checks may be the right next step.
Start with the customer journey. These five signs show what to tackle first.
Key takeaways
- Old offers and old staff pages make a live business look closed.
- A form that never arrives is a lost enquiry, not a design problem.
- Wrong prices or hours cost you the visit before you know it.
- If the site is awkward on a phone, most of your customers feel it.
- If nobody owns the checks, the same faults come back.
1. Your content belongs to a different year
An expired promotion on the homepage or an announcement about an event that has already happened can leave visitors unsure whether you are still active. The same goes for a service you no longer offer or a team page featuring people who have left.
Not every older page needs rewriting. A useful guide can remain useful for years. The problem is content that presents yesterday's situation as today's offer.
2. Your enquiry route has a dead end
A contact form can look fine while enquiries fail to reach the right inbox. An old email address, a mistyped phone link or a booking button leading nowhere creates the same problem: visitors try to act, but cannot complete the journey.
3. Your prices or opening hours are wrong
Old prices and hours cause practical problems even when the rest of the website looks current. A customer might plan a visit while you are closed or ask for an offer you no longer provide.
This differs from a dated news item: it directly affects what someone expects to pay or when they expect you to be available.
4. Your website is awkward on a phone
A page that looks good on a laptop may be frustrating on a phone. Large images, intrusive pop-ups, cramped buttons and text that runs off-screen can make basic tasks harder than they should be.
A slow page does not always mean you need a new website. The cause needs checking before deciding on a remedy.
5. Nobody owns the ongoing checks
The fifth sign is not one visible fault. It is having no agreed process for spotting faults at all. If nobody knows when the main enquiry route was last tested or who updates the site after a business change, problems can sit unnoticed.
Monthly website care without a rebuild
You do not need to commission a rebuild just to discuss care for your existing website. I look after sites I did not build, subject to reviewing the platform, condition and available access. Your website stays on its current platform and in your account.
My monthly plans are:
CARE — £30 per month: 1 content update
IMPROVE — £75 per month: 3 content updates
GROW — £120 per month: 5 content updates
Each includes a monthly homepage and main contact or booking journey check, testing of changes and a work summary. A content update is one agreed edit to existing content using supplied text or images. Unused updates do not roll over.
New pages, redesigns, technical repairs and platform or plugin updates need a separate agreement. Hosting, domains and paid tools are separate too. The monthly check is a focused review, not a full-site audit or security service.
Frequently asked questions
Can you care for my Squarespace or Shopify website?
Yes, subject to a review of your site and access. You keep your account, with work handled through a collaborator or contributor invite, or agreed access.
What if I have no content changes this month?
The monthly check and work summary are still included. Unused content updates do not carry forward.
Am I tied into a long contract?
Plans are rolling monthly with no minimum term. Cancel future renewals through the client area; the plan ends at the end of the paid month.
Get your existing website looked after
Explore monthly website care and send your website address with the changes you need. I can review suitability and priorities before you choose a plan. No account or payment is needed to enquire.