Client Terms

Last updated: 23 May 2026

Agreement

These Client Terms apply when James Hoy trading as Web Development UK Studios (“we”, “studio”) provides bespoke design, development, or related services to you (“client”).

By submitting a project brief with consent, accepting a written quote/briefing pack, or paying an invoice or Stripe checkout link, you agree to these terms together with our Privacy Policy and Refund & Cancellation Policy.

If you are a business client, you confirm you have authority to bind your organisation.

When a contract starts

Browsing the site or sending a brief does not create a binding contract to deliver work.

A project contract is formed when we accept your brief in writing (email or dashboard) and you accept the quoted scope and price, or when you pay a deposit or milestone we have issued for that quote.

Scope and changes

Work is limited to the scope described in the accepted quote, briefing pack, and any written change notes we both agree.

Requests outside scope (extra pages, features, integrations, or rounds of revision beyond what was agreed) may require a change quote before work proceeds.

You will provide timely feedback, content, logins, and approvals. Delays on your side may shift delivery dates.

Payments

Prices are in the currency shown on your quote (typically GBP unless stated otherwise).

Unless agreed otherwise, we use Stripe-hosted checkout. Card details are handled by Stripe, not stored on our site.

You may choose milestone payments or upfront payment where offered on your dashboard. Instalment counts and amounts match the written quote.

Each payment is for the milestone or phase described on your quote and dashboard at checkout. By paying, you ask us to perform that agreed work and you accept our Refund & Cancellation Policy for that payment.

Work on a milestone or phase generally starts after the required payment is received, as described in your briefing pack. Once work on a paid phase has started (as defined in the Refund & Cancellation Policy), that payment is treated as earned for that phase except where the law requires otherwise or we agree in writing.

Late payment may pause work until resolved. Unpaid future milestones are not due until we issue checkout for them.

Intellectual property

You retain ownership of materials you supply (logos, copy, assets). You warrant you have rights to use them.

Upon full payment for the relevant deliverable (or as stated in your quote), we assign to you the copyright in the bespoke work we created for that deliverable, excluding pre-existing tools, libraries, and generic code we reuse across clients.

Until payment is received, we retain ownership of work product. We may grant you a limited licence to review work in progress.

We may showcase completed work in our portfolio unless you reasonably object in writing before launch.

Confidentiality

We treat non-public business information you share as confidential and use it only to deliver the project.

You should treat our pricing, internal processes, and unpublished methods as confidential.

Third-party services

Projects often rely on third parties (hosting, domains, Firebase, Stripe, email providers, app stores). You are responsible for accounts, fees, and compliance on services registered in your name unless the quote explicitly includes management by us.

Warranties and delivery

We will perform services with reasonable skill and care.

Software and websites are provided without guarantee they are error-free or uninterrupted. We will address defects in delivered scope that you report within a reasonable period, as set out in your quote or follow-up email.

Limitation of liability

To the fullest extent permitted by law, we are not liable for loss of profit, revenue, data, or indirect or consequential loss.

Our total liability under these Client Terms for any project is limited to the fees you paid us for that project in the twelve months before the claim.

Nothing limits liability for death or personal injury from negligence, fraud, or any liability that cannot be limited under English law.

Termination and cancellation

Either party may terminate if the other materially breaches and does not remedy within a reasonable period after written notice.

You may stop the project by written notice, but you remain liable for fees for work properly performed, time reserved, and costs reasonably incurred to the termination date.

On termination or your cancellation, amounts already paid for phases where work has started or deliverables have been supplied are not refundable except as set out in our Refund & Cancellation Policy (including any fair refund of genuinely unperformed work).

We may deliver work paid for in an incomplete state where appropriate. Refund treatment is described in our Refund & Cancellation Policy.

Consumers

If you are a UK consumer, statutory rights apply and are not excluded by these terms.

Bespoke digital services made to your specification may have limited cancellation rights once performance has begun with your express agreement — including when you pay to start a milestone. Our Refund & Cancellation Policy explains how we handle cancellation and refunds in practice.

Governing law

These Client Terms are governed by the laws of England and Wales. Courts of England and Wales have jurisdiction, subject to mandatory consumer protections.